Contact Us

At Carroll Hook, we believe reaching out should be as simple and pleasant as carrying one of our handbags. We are dedicated to providing clear, quick, and personal support for every customer. We understand that behind every order is a person, and our team is committed to making your experience seamless from the first click to delivery.

Our Dedicated Support Team in New York

We are proud to operate our support system from our home base in New York. This means our team members are directly connected to our inventory and fulfillment process, allowing us to provide timely and accurate information. For inquiries or comments regarding your order, returns, or any of our curated products, our local team is ready to assist you personally and quickly.

How to Reach Us

Email Support:

For detailed questions about your order, returns/exchanges, product care, or general comments, email is the fastest way to start a ticket. We aim to respond within 24 business hours and will always do our best to get back to you as quickly as possible.

Email: support@carrollhook.shop

Phone Support:

If you need immediate assistance with an existing order status, a tracking query, or urgent modification requests, please call us during our operating hours.

Call Us: +1 (347) 985-8823

Looking for quick answers? Be sure to check out our comprehensive FAQ page for answers to our most commonly asked questions.

Connect With Us

Trade Name: Carroll Hook

Business Hours: Monday to Friday (9:00 AM to 5:00 PM)

Call Us: +1 (347) 985-8823

Email Support: support@carrollhook.shop

Office Address: 295 Columbia St #9, Brooklyn, New York 11231, United States

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