FAQ

Q: Do you ship internationally?

Currently, we only ship within the United States. However, we’re hoping to expand our shipping options in the future.

How long does delivery take?

Once your order is processed (usually within 1–2 business days), delivery typically takes 5–6 business days. So, you can expect your order to arrive in about 6–8 business days.

Q: What is return policy?

A: We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order.

Q: Who pays for return shipping?

Return shipping costs are the customer’s responsibility. We’ll provide a return label that you can download and print, but you’ll need to cover the cost of sending the item back.

Q: Do you charge any restocking fees?

No restocking fees! Once we receive and inspect your return, we’ll issue a full refund to your original payment

Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer support team through the “Contact Us” page or send an email.

Q: What methods of payment do you accept?

PayPal

Q: How do I place an order?

A: To place an order, simply browse our website, select the items you wish to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.

Contact Information

Trade name: Carroll Hook

Customer Support: 24/7

Business Hours: Monday to Friday from 9 a.m. to 8 p.m.

Business Contact: +1 (347) 985-8823

Business Mail: contact@carrollhook.shop

Business Address: 295 Columbia St #9, Brooklyn, New York 11231, United States