FAQ

Q: Why haven’t I received any emails from you?

A: Please check your Spam or Junk folder. Sometimes our emails are mistakenly filtered out. To ensure smooth communication, kindly add our email address to your contact list or address book.

Q: What payment methods do you accept?

A: We currently accept PayPal for secure and seamless transactions.

Q: It’s been several days. Where is my order?

A: We apologize for the delay. Delivery can occasionally be impacted by factors such as weather, customs, or carrier issues. If you feel your order is taking too long, please contact us directly for assistance.

Q: How soon will you ship my order after payment?

A: Your order will be shipped within 1–2 business days after successful payment. Once shipped, it typically arrives within 5–6 business days across the United States.

Q: What is your refund processing time?

A: Refunds are usually processed within 10 business days after approval.

Q: What should I do if the product I received is defective?

A: We’re sorry to hear that, If you received a defective product from Carroll Hook, please contact us right away. We’ll make it right by arranging a replacement or resolving the issue promptly. Your satisfaction is important to us.

Q: How can I exchange an item?

A: To exchange an item, simply email us at support@carrollhook.shop to confirm availability of the replacement product. Our friendly customer support team will assist you in processing the exchange quickly and smoothly.

Connect With Us

Trade Name: Carroll Hook

Business Hours: Monday to Friday (9:00 AM to 5:00 PM)

Call Us: +1 (347) 985-8823

Email Support: support@carrollhook.shop

Office Address: 295 Columbia St #9, Brooklyn, New York 11231, United States