Cancellation Policy

Last Updated: October 25, 2025

At Carroll Hook, we value your trust and aim to provide a smooth and reliable shopping experience. We understand that sometimes plans change, and you may need to adjust or cancel your order. For this reason, we offer a flexible cancellation option within a limited timeframe.

Order Cancellation Window

Customers may cancel their order within 24 hours of placing it. Cancellations made during this period will be eligible for a full refund with no additional charges.

After 24 hours, orders are immediately processed and prepared for shipment. Once this stage begins, we are unable to make changes or accept cancellations.

How to Request a Cancellation

If you need to cancel your order, please contact our customer support team as soon as possible at support@carrollhook.shop. Kindly provide your order number and the reason for cancellation so that we can assist you quickly.

Connect With Us

Trade Name: Carroll Hook

Business Hours: Monday to Friday (9:00 AM to 5:00 PM)

Call Us: +1 (347) 985-8823

Email Support: support@carrollhook.shop

Office Address: 295 Columbia St #9, Brooklyn, New York 11231, United States